ShoeDazzle not dazzling at all

Sigh...I’m a woman and as a woman, I love shoes so when a friend of mine told me about this online shoe store with awesome looking shoes, I had to check it out. There seemed to be a wide array of shoes in all sorts of sizes. I decided why not give this ShoeDazzle a try. They offer free returns (but only in the united states), sales (but not really, after you order them, they discount further, two-for-one sales (but not really, they say choose a clearance item but don’t specify that it has to be from some hidden clearance page, and a customer service support (perhaps the biggest joke of all). And you know, I LOVE jokes.

I placed an order, received a tracking number and was excitedly awaiting my shoes. A box came. With one of the two pairs of shoes I ordered. I looked up the tracking number, to see if there was a second number. Nope. So I called their world class customer service, waited for 23 minutes and then was told my order was shipped. I explained I ordered three pairs of shoes and received one. She said the order was shipped. I asked if there was a separate tracking number than the one I provided. She said ‘no’. I asked her where the second and third pair of shoes were, could she locate them? She said they were shipped and received. I said that I had not received them, and she said ‘well it says they were’. Then she looked a little further and found another tracking number, and that they should ‘arrive soon’. I asked her for that number, and as soon as I got back to my computer I looked it up, they were ‘enroute’. A week and a half later, I finally received my shoes. Now, the shoes looked like the shoes I ordered, but they were definitely not made with great materials. The one set of shoes feel like you’re putting condoms on your feet. My feet sweat so bad I can’t even wear them. The second set of shoes look like they are cloth, but the entire shoe is plastic and terribly uncomfortable (think jelly shoes from the 80’s and you’ve found my misery) and the last set of shoes were okay.

I know, I know – what was I thinking- buying shoes on-line? But my friend loves them, and they look great on her so I decided to give the undazzling ShoeDazzle another try. I offered them suggestions for improving their customer service (maybe give the customer both tracking numbers, who would have thought? – maybe tell people what materials the shoes are actually made of – WHAT? Transparency? Managing customer expectations? What sacrilege!) and was rewarded with a $10 credit (that expired...what I’m learning is you need to check the small print with these people).

I didn’t order again for months and then decided to give them another try. I haven’t received the shoes. I have called twice (was hung up after waiting over 20 minutes, the second time I waited over half an hour and then gave up). I placed the order on a Friday (August 13), received a confirmation email that was incorrect, so called them Monday, emailed Monday, called again on Wednesday, sent two more emails, and this morning (Sept. 5) – well after the time when they actually could have done something about my order, I received an email:

“Hi Serena,
Thank you for your email! I'm sorry we weren't able to get back to you sooner as we've been especially busy the past couple of weeks. The discount on the Buy One Get One Free sale applied automatically at checkout. If you chose a regular price pair of boots and added a clearance item to the same order, the clearance item was discounted and you would've received it for free. I checked your order and you didn't receive a clearance item for free because there was no clearance item included in your order. Be aware that we did have a separate sale going on as well, but the free item needed to be specifically from the $15 clearance page. Your order has already shipped so at this point we are unable to make any changes. Going forward, if you have any issues with a promo please call us so we can take care of it right away. We can be reached at 1-888-508-1888 Monday through Friday, 6am - 5pm PST.

Please let me know if there is anything else I can assist you with, and be sure to check out the Daily Fix and our brand new Boutiques!

Take care and have a Dazzling Day,

Arnold Dazzle
Client Services
2501 Colorado Ave. #325, Santa Monica, CA 90404
Phone 888.508.1888 | Fax 213.973.6888

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Isn’t that special? Thanks for nothing. This time, they didn’t even bother to offer an expiring credit. So here I am. Just advising whoever reads do not be dazzled with Shoe Dazzle. The shine is off the shoes...and just in the bull crap advertising.